How do I send Cellphone Postcards?

There are two easy ways you can create and send postcards:

1) Your Cellphone: take a picture with your cellphone, type a quick picture message including who you want to send it to ( # and the name as it appears in your Cellphone Postcards Address Book, ex. #Ann Smith) , and text it to 77468 (it spells PRINT). We’ll do the rest!

2) Your Computer: log into your account on our website, click on the “Postcards” tab at the top, then click on the “From this Website” tab. Upload a picture, write your message, pick your recipient(s) and send your postcard.

Do I need an app?

No. Cellphone Postcards is a service that uses text messaging tools already available in most phones. If your phone is able to take pictures and send them as a message, then you’re ready to send Cellphone Postcards.

Where can I send Cellphone Postcards?

Cellphone Postcards can be sent anywhere in the world. If you give us the address, we’ll send a postcard there.

Are international postcards included in the trial offer?

Yes. You can send your Free Trial Postcard to any address in the world and the postcard will cost you nothing.

How do I take advantage of the trial offer?

All you have to do is register with Cellphone Postcards and your account will be activated with a Free Postcard. As a bonus, we will also send you a personal copy of your Free Postcard - absolutely free! Once your account is activated, just start sending postcards. Any friend you choose will receive your free trial postcard.

Does the free trial offer expire?

There currently is no time limit on the trial offer. Your free trial expires only after you send your Free Trial Postcard.

Do postcards sent from both my cellphone AND the website count as part of the trial offer?

Yes. Feel free to use both your cellphone or the website to send your Free Trial Postcard.

When can I start sending postcards from my cellphone?

After registration, you will receive an activation text message from 77468 ( PRINT). It may take a few minutes after registration for us to activate your cellphone and send the message. Once you’ve received our text, you’re ready to begin sending postcards from your phone.

Remember: use the Cellphone Shortcut when sending postcards from your cellphone. You’ll need to enter addresses into your Cellphone Postcards Address Book on our website before you are able to send postcards from your phone. To find out more, see the section labeled Cellphone Shortcut

When can I start sending postcards from the web?

You can start sending postcards from our website immediately after completing Web registration. Remember, click the link in your verification email to complete registration.

How do I add an address to my Address Book?

1) IMPORT ADDRESSES FROM DESKTOP EMAIL

Have lots of addresses already stored in MS OutlookTM or Apple MailTM? Perfect! Just sign into your Cellphone Postcards account online and click the Address Book tab, then click the “Import Addresses” button, which will ask you to provide your log-in and password for your email. We’ll automatically create a list of your addresses – all you have to do is click the ones you want and we’ll store them in your Address Book.

2) ADD ADDRESSES ONE AT A TIME

Take a few minutes to type in your addresses once, and you’ll never have to type them again! Add one address at a time, or add a whole bunch at once. Just log into your account, click the Address Book tab and begin adding addresses.

3) AUTOMATICALLY SAVE ADDRESES FROM SENT POSTCARDS

If you’re in the “From this Website” tab and sending a postcard to someone for the first time, you can type his or her address right from the “Send Postcards” page. We’ll automatically save these addresses for you so you can use them any time you’d like.

How does the Import Addresses Option work?

Have lots of addresses already stored in MS OutlookTM or Apple MailTM? Perfect! Just sign into your Cellphone Postcards account online and click the Address Book tab, then click the “Import Addresses” button, which will ask you to provide your log-in and password for your email. We’ll automatically create a list of your addresses – all you have to do is click the ones you want and we’ll store them in your Address Book.

I have a bunch of addresses saved in my email account. Can I automatically import these to my Address book?

Currently, we support automatic imports from MS OutlookTM and Apple MailTM. To import, just sign into your Cellphone Postcards account online and click the Address Book Tab. Then click the “Import Addresses” button, which will ask you to provide your log-in and password for your email. We’ll automatically create a list of your addresses – all you have to do is click the ones you want and we’ll store them in your Address Book.

If I type someone’s address into a Postcard when sending it from the Web, is it saved to my Address Book?

Yes, we will automatically add these addresses to the Address Book

Why is my address already in the Address Book?

When you register an account, your address automatically becomes the first address in the Address Book, with “ME” saved as the Cellphone Shortcut. Have a special picture that you want printed? Send it to yourself or include yourself on all the postcards you send!

If someone’s address changes, can I edit the one in my Address Book?

Yes, just sign in online and click the “Address Book” tab. Then find the address you want to change and click “Edit.” From then on, anytime you send a postcard to that person, we’ll send it to the new address.

Why do I need Cellphone Shortcuts?

Cellphone Shortcuts are the key to sending postcards from your cellphone. Be sure to save the addresses of friends and family in your Address Book and then use the Cellphone Shortcut when sending postcards from your cellphone. There is no need to type the recipient’s address – the # sign and the person’s first and last name (or shorter name) as entered in the Address Book is all you need.

You can also send your postcard to multiple people – simply use a comma to separate each name. (ex: #Ann Smith, Dad, Bob Carr)

How do I use Cellphone Shortcuts?

Sending from your phone?

At the end of the text message you’ve typed enter # and the Cellphone Shortcut you created in your online Address Book (ex. #Mom or #Ann Smith) and we’ll automatically add the appropriate address to your postcard. You can send a postcard to up to 20 people at one time by simply entering # and their Cellphone Shortcuts separated by commas (ex: #Ann Smith, Dad, Bob Carr).

Sending from the Web?

Just type the Cellphone Shortcut into the recipient field, and we’ll add the address for you.

Can I send postcards from my cellphone without a Cellphone Shortcut?

No. If you don’t add a Cellphone Shortcut, we won’t know where to send your postcard. If this happens, you’ll receive a text message from our service asking you to try again.

Why does a Cellphone Shortcut automatically appear when I type a name for a new address?

Cellphone Shortcuts are important because they need to be used whenever you send postcards from your cellphone., We automatically add the recipient’s name to the Cellphone Shortcut field when you add an address. To change it, just click in the box and type in a different Cellphone Shortcut.

Will any cellphone work?

While many phones in the U.S. will work, there are two major factors that determine if your cellphone will work:

1) The phone’s features – your phone must be able to take pictures and send pictures to another phone number (sometimes called picture messaging or MMS).

2) Your carrier – currently, we are able to support phones using AT&T™, Verizon™ and Alltel™, though we are working on including new carriers all the time! When you register, we’ll let you know if we don’t support your carrier. And if we don’t, you can send postcards through our website until we do.

Can I send postcards from any phone?

A cellphone must be registered with Cellphone Postcards before that number can be used to send postcards. We ask for your cellphone number during registration, and you can add a cellphone number by clicking on the “My Account” link. Once a phone number is registered, you will receive a text message confirming the phone number has been activated.

How many phones can I add to my account?

Add as many as you want. Pictures sent from those phones will all be linked to the same account.

To add cellphone numbers to an account, log in, click the “My Account” link at the top right side of the page, and then select “Account Settings.” This will show you a list of the phone numbers registered to your account. To add a new number, click “Add Phone.”

Can I register my phone number to more than one account?

No. At this time, a single cellphone number can only be attached to one account.

What is the phone number that I send my Picture messages to?

Send your picture and a message (including # and a Cellphone Shortcut) to 77468 which spells “PRINT.”

How do I send a postcard from my phone?

To send a postcard from your cellphone, send a picture message to the short code 77468 which spells “PRINT.”
Keep in mind:

1) Your cellphone must be registered in your online account
2) A picture must be included
3) Message must be shorter than 500 characters and 14 lines
4) Message must end with “#” + a Cellphone Shortcut
5) Message must be sent to 77468 which spells “PRINT.”

How do I attach a picture to my message?

All phones work differently. If you need help, we recommend referring to your cellphone manual. However, these common methods might apply to your phone:

1) Check your messaging menu. Many phones will have an option to send different types of messages – one of them is likely a picture message.

2) Try adding a picture to a text message. Some phones provide the option to attach a picture to a message while the message is being written.

3) Browse your photo gallery. Some phones give the option to send a picture message when you select a picture. Try pressing “Options,” or a similar choice.

Will ANY picture taken with my cellphone work?

Yes. However, the minimum resolution we accept to assure picture quaslity is 350x480. If you picture is below this threshold, we will notify you.

Any tips on taking the best quality pictures with my cellphone?

Here are some things to consider when taking pictures that will show up on your postcards:

Lighting – many phones don’t have a flash, so the more light, the better
Movement – be sure to hold the phone still while taking a picture, otherwise the picture may be blurry
Image Quality – many phones have different quality settings for taking pictures. For best results, use the highest quality setting. Check your phone’s manual for more information.
Maximum message size – many phones automatically compress photos before sending them. Be sure to check your phone’s manual or your phone settings to be sure that you have the largest messaging setting possible.

Is there a limit on how long my message can be?

Yes. Messages may not exceed 14 lines and 250 characters, which means that if you average about 5 characters per word, you can fit 50 words into your message.

Can I send a postcard without a Cellphone Shortcut?

No. If you do not add the “#” sign followed by a Cellphone Shortcut at the end of your message, then we will not know where to send your postcard. Be sure to end all messages this way, or you will receive a text message notifying you of the error.

Can I send a postcard to more than one Cellphone Shortcut?

Absolutely. If you want to send a postcard from your cellphone to more than one person, all you have to do is end the message with multiple Cellphone Shortcuts. Each name should be separated by a comma (ex: #Ann Smith, Dad, Bob Carr). You can send the same postcard (same picture, same message) to as many as 20 different Cellphone Shortcuts.

What if I forget the Cellphone Shortcuts from my Address Book and I’m not near a computer?

All you have to do is text the word “shortcut” to 77468 (it spells PRINT). We will respond with a text message that lists all of the Cellphone Shortcuts in your Address Book.

* TIP: If you want to send a postcard to everyone in your Address Book, simply use the shortcut # ALL. If you want to copy yourself on the postcard, simply type #me.

Where do I go to send postcards from the website?

Once you log in you’ll be on the page where you can send new postcards. If you need to get back to this page at any time, click on the tab labeled “Postcards” at the top of the page. This section of the website is split into two tabs – select the one on the right labeled “From this Website.”

How do I send a postcard from the website?

From the Postcards tab (see previous question you'll need to complete three easy steps to create your postcard:

1) Upload a Picture from your Desktop or Facebook
2) Type a Message
3) Add Recipients

Then click “Send Postcard” and you're done!

What picture file formats do you accept?

When uploading a photo from your computer or sending us a picture from your cellphone, the following file formats are acceptable: JPG, GIF, TIFF, PNG and BMP. If the file you try to send is not in one of these formats, we'll let you know. Please note, some file formats compress the image resoltuion more than others.

How do I upload a picture?

You can upload photos from either your desktop or Facebook. Once you select either "Your Desktop" or "Facebook", an overlay will appear allowing you to select the photos you want to upload from the chosen location. Once you have selected the photo(s), press okay and those photos will appear on the page.

Can I upload more than one picture?

Yes. You can upload up to 25 photos. Each will appear below the main postcard creation area. Once they’ve been loaded, you can click on any one of the photos to bring it into the main postcard creation area. These pictures will remain available here until you leave the website.

How do I add recipients to my postcard?

On the right side of the “Send New Postcard” page, there is a text box under the word “To,” where you add recipients. There are a few ways to add recipients to your postcard:

1) Type directly into the “To” field – If the person you are sending the postcard to is already in your Address Book, then simply type in his or her name.

2) Click the “Address Book” link – this opens up the Address Book, where you can browse your recipients. Check the box next to the names you want in the “To” column and click “OK.”

3) Enter a new address – click in the “To” field and select “Enter New Address.” This will open a screen that allows you to add a new address, which will be added to the postcard and saved to your Address Book.

Can I send a postcard to someone who isn’t in my Address Book?

Yes. In the main creation area on the “Send New Postcard” page, click in the first empty “To” field. Then select “Enter New Address” which will open a screen that allows you to add a new address. The new address will be added to the postcard, then saved to your Address Book.

How do I send a postcard to more than one recipient?

On the “Send New Postcard” page, a new “To” field will appear each time you add a recipient to the postcard. You may add up to 100 recipients, all of whom will receive a copy of the postcard you’ve created – same picture, same message.

TIP: if you’d like to send a postcard to more than one person using the same picture, but a different message, then send these postcards one at a time. In other words, draft a message and then send to the first person, then draft a new message and send to the second person.

Can I send postcards from any computer?

Yes. You can log into your account from anywhere with an internet connection. Just remember that if you choose to upload from "Your Desktop", you are limited to photos saved on that computer. So if you don't have your photos with you, it's best to send from your home computer.

Why do you need to access my Facebook account for me to upload my Facebook Photos?

Your Facebook photos are stored in your Facebook account. In order for us to see and upload the Facebook photos you want, you need to grant us access to your Facebook account.

What is the Rewards Program?

We think that sending real postcards made from your photos is a great way to keep in touch with friends and family. So we want you to get as many of your family and friends to try Cellphone Postcards as possible. If you have friends and family who you think would like to try Cellphone Postcards, then send them a Free Postcard or an Email Invitation. In return, we’ll give you 10 Free Postcards after they make their first purchase.

What is my reward for inviting my friends?

As soon as the friends and family you invite make their first purchase, we'll give you 10 Free Postcards. This is our way of showing our appreciation for helping us introduce Cellphone Postcards to the world!

How do I invite my friends?

After you’ve logged in, click on the Rewards tab at the top of the page. The bottom of the page will provide the option to send your invitation in an email, or to send your invitation as a postcard that you create.

How many of my friends can I invite?

As many as you’d like. We do, however, limit the number of mailed postcard invitations to one per friend.

How do you know to reward me when my friends make a purchase?

Each of the invitations that you send will provide instructions about how to join. When your friends and family sign up for Cellphone Postcards, they will enter a referral code given to them on the invitation into the registration page to let us know that you invited them.

When do I get a reward?

As soon as someone you’ve invited makes a purchase, we add 10 Free Postcards to your account. Remember, we can’t give you the reward unless your friends and family enter the referral code printed on the invitation at registration, so you may want to remind them not to forget this step.

When I buy postcards, do I have to send them all right away?

No. Once you’ve purchased 10 or 20 postcards they are in your account to use whenever you’d like.

Do postcards cost the same no matter how I send them (website vs. cellphone)?

Yes. Postcards cost the same whether you send them from the website or you send them from your cellphone. Remember: when sending from your cellphone, your service provider’s message and data rates may apply.

Does it cost money to send picture messages from my cellphone?

Message and data rates may apply whenever you send messages from your cellphone. This depends on the type of cellphone plan you have. Check your cellphone account or call your provider to find out the details.

When do you charge my credit card?

We will not charge you without your approval, and you can buy more postcards from the website at any time. We cannot send your postcards unless you have enough postcards in your account.

Whenever you exceed your postcard balance (in other words, if you try to send a postcard when there are none remaining in your account), we will ask you to buy more postcards before we can print and mail your order. If you are sending a postcard from your cellphone, we’ll send you a text message asking for your approval to buy more postcards. Similarly, if you are sending from the website, a message will appear asking for your approval to buy more postcards.

Can I send more than 20 postcards at once?

From the website, you can send as many postcards as you want. A message will just ask that you buy the postcards before we send them.

Currently, from the cellphone we cannot charge you for more than 20 postcards per message, so if you plan on sending large amounts of postcards from your phone, we recommend sending them in separate messages or buying postcards from the website in advance.

Do you send me a receipt after I buy postcards?

Yes. You will receive an email after each purchase, including the details of your transaction.

How do I change my billing information?

After signing in, click on the “My Account” link at the top right side of the page. A window will appear. Select the option that says “Account Information.” From there, you will be able to modify any of your stored billing information.

Where can I find a history of all of my transactions?

After signing in, click on the “My Account” link at the top right side of the page. A window will appear. Select the option that says “Billing History.” This will open a window with a list of all your purchases and sent postcards.

What if I move? Can I change my return address?

Yes. Just log in and click on the “My Account” link at the top right side of the page. Select “Account Information” to change your address.

What if I change my phone number or switch carriers?

If you change your phone number, log in and click on the “My Account” link at the top right side of the page. Select “Account Information” to change your cellphone number.

If you switch carriers, please keep in mind that currently we only support phones on AT&T™, Verizon™ and Alltel™. When you enter a new cellphone number for your account, we will let you know if we do not support your carrier.

What if my credit card expires? Can I change it?

Yes. After signing in, click on the “My Account” link at the top right side of the page. A window will open. Select the option that says “Account Information.” From there, you will be able to modify any of your stored billing information.

What if I forget my password?

Click the “Forgot your password?” link below the log-in area. You will then receive an email with a link to a page that will help you reset your password. Here, you will be asked to answer your security question and then select a new password.

What if I forget the answer to my security question?

If you cannot remember the answer to your security question, then you cannot reset your password online. You will have to call a Cellphone Postcards representative at 1-800-592-8575 to get a new password.

What if I forget my log-in name?

Your log-in name is the email address you used when registering with Cellphone Postcards. If you cannot remember this email address, then you will have to call a Cellphone Postcards representative at 1-800-592-8575 to retrieve it.